Privacy Policy

By using our website and subscribing to one of more of our Services, you agree to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policy and procedures, we will post these changes on our website at Your continued use of this site following the posting of any changes to these terms constitutes acceptance of those changes.

1. Genuine Telecom places a high value on personal privacy and therefore, will not share or sell your personal account information collected online, with third parties, other than to Genuine Telecom, or to trusted vendors which include billing and payment processors and the likes whom perform these essential functions on behalf of Genuine Telecom. Information collected may include name, address, telephone number, personal computer specifications and billing information such as a credit card number if required for service. The information collected is used to provide a tailored service to you in order to better manage your account. This may include responding to your requests and communicating with you electronically. In addition, Genuine Telecom may collect information about you from our trusted vendors, such as updated delivery and address information, so that we can correct our records and deliver your purchases or communicate with you more efficiently.

2. Disclosure of personal information may, however, be necessary in very special circumstances, such as when Genuine Telecom in good faith believes that disclosure is required under the law or in order to protect our legal rights.

3. Genuine Telecom has no obligation to monitor the Service but may do so and may disclose information regarding Customer’s use of the Service and Customer information to satisfy laws, regulations or governmental requests; to operate the Service properly; and, to protect itself and its customers.

4. Genuine Telecom can only protect the privacy of information it collects and is not responsible for the practices employed by websites linked to or from our website not for the content contained therein. The websites and services you are able to access on the Internet are outside the control and limits of this privacy policy. Any information you provide to these organizations is at your own risk.

5. Genuine Telecom has gone to great lengths and made all commercially reasonable efforts to maintain the security of our servers in order to prevent the loss, misuse, and modification of the information we control. Even though these steps have been taken, we cannot guarantee that hackers will not obtain access to the information on these servers.

6. It is Genuine Telecom’s policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws relating to children’s privacy.

7. It is Genuine Telecom’s policy to comply with the Telecommunications Act 1996 and follow the rules in the 2007 FCC CPNI Order. Customer Propriety Network Information (CPNI) includes where, when, and to whom a customer places a call, as well as the types of service offerings to which the customer subscribes and the extent to which the services are used.

8. If you do not want Genuine Telecom to use your personal information to contact you for marketing or solicitation purposes (excluding notices about new product rollouts, upgrades to service, billing-related issues or your existing account), you may make this request to:

Genuine Telecom
430 W Union St Suite 3
PO Box 409
Richland Center, WI 53581

Contact Us

Genuine Telecom
430 W Union St. Suite 3
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
608-649-6060 (Fax)


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