The Federal Communications Commission (FCC) has set rules for telephone companies to protect their customer’s information. Customer Propriety Network Information (CPNI) includes where, when, and to whom a customer places a call, as well as the types of service offerings to which the customer subscribes and the extent to which the services are used.
The FCC is requiring telephone companies to:
• Ask for a password when a customer calls in with questions involving their account.
• Provide password protection for online access.
• Notify customers when a password, online account information or address of record is created or changed.
• Notify customers if there is ever an accidental disclosure of their CPNI.
Genuine Telecom is serious about keeping your information safe from pretexting (someone calling in pretending to be you). In accordance with the FCC rules we will secure the privacy of your information.

Contact Us

Genuine Telecom
430 W Union St. Suite 3
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
608-649-6060 (Fax)

Email: info@genuinetel.com

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