Sun Outages

It is that time of year again where we will see tv signal disruption due to sun outages. Please be aware that during these times we will experience degraded and complete signal loss of our tv services as the sun moved through our satellite reception arc. Each dish is affected differently throughout the day so the times listed below are an approximation of when we will see reception issues. Lastly, the below dates are based on peak signal loss and we may see intermittent signal issues leading up to these dates and for several days after.
10/7/2021   12:00pm - 4:00pm
10/8/2021   12:00pm - 4:00pm
10/9/2021   12:00pm - 4:00pm
10/10/2021 12:00pm - 4:00pm
10/11/2021 12:00pm - 4:00pm
10/12/2021 12:00pm - 4:00pm




 New Video rates effective 9/20/2021:

TV Lifeline                 $47.00

TV Basic                     $105.00

TV Expanded           $113.00


New Phone rates effective 9/20/2021:

(Phone will now be unlimited features and long distance)



We have eliminated our slower internet speeds and we will be automatically upgrading customers speeds and moving to our new pricing schedule.  We may be calling you to schedule a time for the upgrade if newer equipment is needed.


Copper customers will be upgraded to either 30Mb best effort ($63.00) or 60Mb best effort ($73.00)


Fiber customers will be upgraded to the following:

*If you are already at these speeds and pricing structure nothing will change*

30Mb             $63.00

60Mb             $73.00

120Mb           $83.00

200Mb           $93.00

500Mb           $128.00

1Gb               $203.00


Genuine Telecom’s goal is to continue offering the best services possible to our customers. 


As the novel coronavirus (COVID-19) pandemic continues to impact the United States, phone scammers have seized the opportunity to prey on consumers.

The FCC has received reports of scam and hoax text message campaigns and scam robocalls offering free home testing kits, promoting bogus cures, selling health insurance, and preying on virus-related fears.

A text message scam may falsely advertise a cure or an offer to be tested for coronavirus. Do not click on links in texts related to the virus, and check for the most current information. 

Text message hoaxes may claim that the government will order a mandatory national two-week quarantine, or instruct you to go out and stock up on supplies. The messages can appear to be from a "next door neighbor." The National Security Council tweeted that these are fake.

Scammers are also using robocalls to target consumers during this national emergency.

For example, the World Health Organization recently issued a warning about criminals seeking to take advantage of the pandemic to steal money or sensitive personal information from consumers. It urges people to be wary of phone calls and text messages that purport to be from the WHO, or charity organizations, asking for account information or for money.

The FCC has received reports of robocalls purporting to offer free virus test kits, in an effort to collect consumers' personal and health insurance information. One pernicious version of this scam is targeting higher risk individuals with diabetes, offering a free COVID-19 testing kit along with a free diabetic monitor. Other robocalls are marketing fake cures and asking for payment over the phone.

The Federal Trade Commission and the U.S. Food & Drug Administration have posted consumer warnings about fake websites and phishing emails used to promote bogus products.

Opportunists are also making robocalls to offer HVAC duct cleaning as a way to "protect" your home and family from the virus.

Fraudsters are also preying on financial fears tied to the pandemic. The FCC is aware of robocall scams with COVID-19 themed work-from-home opportunities, student loan repayment plans, and debt consolidation offers. Consumers aren’t the only target. Small businesses are also getting scam calls about virus-related funding or loans and online listing verification.

Finally, there have been news reports about possible government-issued checks being sent to consumers.  If that happens, sort byno one will call or text you to verify your personal information or bank account details in order to "release" the funds.

If you think you've been a victim of a coronavirus scam, contact law enforcement immediately.

The FCC offers the following tips to help you protect yourself from scams, including coronavirus scams:

  • Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
  • Never share your personal or financial information via email, text messages, or over the phone.
  • Be cautious if you’re being pressured to share any information or make a payment immediately.
  • Scammers often spoof phone numbersto trick you into answering or responding.  Remember that government agencies will never call you to ask for personal information or money.
  • Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
  • Always check on a charity (for example, by calling or looking at its actual website) before donating. (Learn more about charity scams.)

For more information about scam calls and texts, visit the FCC Consumer Help Center and the FCC Scam Glossary. You can also file a complaint about such scams at



We have been informed of more channels that we can add to your package, free of charge. Effective 3/24-5/31.

103 Discovery Family

125 Great American Country

155 OWN

156 Destination America

158 American Heroes

159 Discovery Life

164 Travel

165 DIY


In light of the Coronavirus and surrounding circumstances, many TV channels are allowing us to add their channels to all channel packages at no additional cost. Below is a list of channels, channel numbers and how long they will be added to your package free of charge.

CNN (182) 3/23-4/17

Fox News (184) 3-23-4/18

Oxygen (134) 3/23-4/20

Universal Kids (108) 3/23-4/20

CNBC (181) 3/23-4/20

MSNBC(186) 3/23-4/20

Outdoor (41) 3/23-4/30

Sportsman (43) 3/23-4/30

GSN (124) 3/23-4/30

Hallmark (115) 3/23-5/13

Hallmark Movie (114) 3/23-5/13

Hallmark Drama (113) 3/23-5/13

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Contact Us

Genuine Telecom
430 W Union St. Suite 3
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
608-649-6060 (Fax)


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