Secure Pay Quick Reference Guide

PAY-BY-PHONE
1-844-252-5272

MAIN MENU

1. To make a payment on your account
2. Check account status
3. Create or update your PIN number
9. Repeat this menu

HOW TO MAKE A PAYMENT
Please enter your account number followed by the # sign
(If this is correct Press 1; if not Press 2)

1. To pay total amount due
2. To process payments
9. To repeat this information

ONCE YOU ENTER AMOUNT YOU WANT TO PAY

1. Add another account to payment total
2. Process payments

SELECT PAYMENT METHOD

1. Pay by Discover, MasterCard or Visa
3. Exit this menu without making a payment
9. Repeat these options

CREDIT OR DEBIT CARD AS YOUR PAYMENT METHOD

1. If correct
(enter card number; enter expiration date; enter security code on back of card and Press #)
2. Review your payments
3. Restart payment process
9. Repeat these options

ACCOUNT STATUS MENU
Enter account number and press #

1. Enter account number followed by the # sign
2. Check account status
3. Create or update PIN number
9. Repeat this menu
* Return to main menu

CREATE OR UPDATE PIN NUMBER
Enter account number and then Press #

1. Enter last four digits of your social security number or Federal Tax ID number to verify identity
2. Enter desired four digit PIN number

Contact Us

Genuine Telecom
1027 N Jefferson St.
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
888-454-5114
608-647-4265 (Fax)

Email: info@genuinetel.com

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